Versand

Sonriza’s Shipping Policy

Domestic Shipping Policy (Germany)

Shipment processing time

All orders are processed within 1-2 Business Days.

Shipping rates and delivery estimates

Shipment method	Estimated delivery time	Shipment cost
DHL Standard max. 2KG*	2-3 business days	4,80 €
DHL Express max. 2KG*	1 business days	15,00 €
Deutsche Post Maxi Brief	2-3 business days	3,00 €

*Add any disclaimers related to shipping services you offer, shipping location limitations, and if delivery delays may occur.

Shipment confirmation and order tracking

Customers will receive a shipment confirmation and DHL tracking number per e-mail.

Customs, duties, and taxes

SONRIZA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

SONRIZA is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

EU Shipping Policy

Shipping with DHL International.

International Shipping Policy